FAQ

Frequently Asked Questions

Have a question? We have got you covered. If you do not find what you are looking for below, reach out to us directly at support@globalglides.com and we will get back to you within 1–2 business days.

Ordering

How do I place an order? Placing an order at GlobalGlides is simple. Browse our collections, select the item and size you love, and click Add to Cart. When you are ready, proceed to checkout, enter your shipping information, and complete your payment. You will receive an order confirmation email immediately after purchase. Every item is then custom-printed on demand specifically for you.

Can I modify or cancel my order after placing it? We begin production on your order quickly — often within hours of purchase. If you need to make a change or cancellation, contact us immediately at support@globalglides.com with URGENT and your order number in the subject line. We will do everything we can to catch your order before it enters production. Once production has begun, modifications and cancellations are no longer possible.

Can I place a bulk or group order? Yes — if you are looking to order multiple shirts for a team, group, event, or gift we would love to help. Contact us at support@globalglides.com with your requirements, and we will work with you directly to make it happen.

Do I need an account to place an order? No, you can check out as a guest without creating an account. However, creating an account allows you to track your orders, save your information for faster checkout, and stay updated on new drops and exclusive offers.

Sizing

How do I know which size to order? Every GlobalGlides product page includes a detailed Size Guide. We strongly encourage you to review it before ordering as our products are custom printed on demand and we are unable to accept returns for sizing preferences. When in doubt size up for a more relaxed fit.

Do your shirts run true to size? Our shirts are designed to fit true to size. For a looser, more relaxed fit we recommend sizing up one size. Check the Size Guide on each product page for exact measurements.

Do you offer extended sizes? Yes — our shirts are available in sizes S through 3XL. Select your size directly on the product page. If you do not see your size listed contact us at support@globalglides.com and we will do our best to accommodate you.

Payment

What payment methods do you accept? GlobalGlides accepts all major payment methods including:

  • Visa, Mastercard, American Express, Discover
  • PayPal
  • Apple Pay
  • Google Pay
  • Shop Pay
  • Venmo

All transactions are encrypted and processed through Shopify's secure checkout. Your payment information is never stored on our servers.

Is my payment information safe? Absolutely. GlobalGlides uses Shopify's industry-standard SSL encryption to protect all payment information. You will see the padlock icon in your browser confirming your connection is secure throughout checkout.

Do you charge sales tax? Sales tax is applied where required by law based on your shipping address. The applicable tax amount will be displayed at checkout before you complete your purchase.

Shipping

Do you offer free shipping? Yes — every order shipped within the United States ships completely free with no minimum order required. International shipping is available at affordable flat rates:

  • Canada: $6.99
  • Australia: $9.99
  • Most other countries: $12.99

How long does shipping take? All GlobalGlides products are custom printed on demand just for you. Please allow 3–5 business days for production followed by:

  • United States: 5–8 business days after production
  • Canada: 7–14 business days after production
  • Australia: 10–20 business days after production
  • Rest of World: 10–21 business days after production

Total estimated time from order to delivery for US customers is 8–13 business days.

Do you ship internationally? Yes — GlobalGlides ships worldwide. International flat rate shipping starts at $6.99 for Canada, $9.99 for Australia, and $12.99 for most other countries. Please note that customs duties and import taxes are the sole responsibility of the customer and are not included in our shipping rates.

Will I receive tracking for my order? Yes — every order includes a tracking number sent to your email once your order ships. Please allow 24–48 hours after receiving your tracking email for movement to appear in the carrier system. If your tracking shows no movement for more than 10 business days contact us immediately at support@globalglides.com.

Can I change my shipping address after ordering? Contact us immediately at support@globalglides.com with URGENT in the subject line along with your order number. We will do our best to update your address before production begins. Once production has started address changes cannot be guaranteed. GlobalGlides is not responsible for orders delivered to an incorrect address provided by the customer.

Do you deliver to PO Boxes? Yes — we can ship to PO Boxes within the United States. International PO Box delivery depends on the destination country's postal service capabilities.

Production & Quality

What does print on demand mean? Print on demand means every GlobalGlides product is individually manufactured at the time of your order — not mass produced in advance. Your shirt is printed, quality checked, and shipped specifically for you. This ensures you always receive a fresh, never-handled product made exclusively for you.

What is the quality of your shirts? GlobalGlides partners with premium fulfillment providers to deliver high-quality garments. Our shirts are made from soft, durable fabric designed to hold print quality wash after wash. We stand behind every product we sell.

How should I care for my shirt? To keep your GlobalGlides shirt looking its best:

  • Wash inside out in cold water
  • Tumble dry on low heat or hang dry
  • Do not iron directly on the print
  • Do not bleach
  • Do not dry clean

Following these care instructions will extend the life of your print and keep your shirt looking fresh.

Will the colors look exactly like the product photos? We do our best to represent our products accurately. However slight color variations may occur due to differences in monitor calibration, screen resolution, and display settings across devices. Minor color differences do not constitute a defect.

Returns, Exchanges & Refunds

What is your return policy? Every GlobalGlides product is custom printed on demand specifically for you the moment you place your order. Because of this we are unable to accept returns or exchanges for sizing preferences, change of mind, or customer entry errors. However we stand behind our products 100%. If something arrives wrong through any fault of ours we will make it right — no questions asked.

What if my item arrives damaged or defective? Contact us at support@globalglides.com within 7 days of delivery with:

  • Your order number in the subject line
  • Clear photos of the damage or defect
  • A brief description of the issue

We will review your claim and send a free replacement promptly. We do not require you to return the defective item.

What if I received the wrong item? We sincerely apologize for any fulfillment error. Contact us at support@globalglides.com within 7 days of delivery with your order number and a photo of the item received. We will ship your correct item immediately at no cost to you.

Do you offer refunds? We do not issue cash refunds as a standard resolution. Our primary resolution is a free replacement. In cases where a replacement is not possible we will issue store credit equal to 100% of the original purchase price. Store credit never expires. Monetary refunds are issued only when required by applicable law or in exceptional circumstances at our sole discretion.

What if my package is lost in transit? If your tracking shows no movement for more than 10 business days contact us at support@globalglides.com. We will open a carrier investigation on your behalf. If the carrier confirms the package as lost we will issue a free replacement at no cost to you.

International Orders

Are there customs fees for international orders? Customs duties, import taxes, and carrier-imposed fees assessed by your destination country are the sole responsibility of the customer. GlobalGlides does not collect, pre-pay, or reimburse these fees. We encourage international customers to check their local customs regulations before ordering.

Why is my international order taking longer than expected? International orders may experience delays due to customs processing in the destination country. This is outside GlobalGlides' control. If your order has exceeded the estimated delivery window significantly please contact us and we will investigate with the carrier.

What happens if I refuse my international delivery? If you refuse delivery or abandon your shipment due to customs fees or any other reason GlobalGlides will not issue a refund as production and fulfillment have already been completed.

Contact & Support

How do I contact customer service? We are here to help. Reach us at:

  • Email: support@globalglides.com
  • Contact Form: globalglides.com/pages/contact
  • Response Time: Within 1–2 business days
  • Hours: Monday – Friday, 9:00 AM – 5:00 PM CST

For urgent matters include URGENT in your email subject line and your inquiry will be prioritized.

How quickly will you respond to my inquiry? We aim to respond to all inquiries within 1–2 business days. Urgent matters marked with URGENT in the subject line are prioritized. We do not offer phone or live chat support at this time but our email response time is fast and thorough.

I have a question that is not answered here — what do I do? We would love to hear from you. Email us at support@globalglides.com with your question and we will get back to you as quickly as possible. Your question may even end up on this page to help future GlobalGlides customers.

 

GlobalGlides — Dream. Believe. Achieve. Every shirt tells your story. Wear it with purpose.